Riverton Utah FamilySearch Center/Contact Us-Get Help: Difference between revisions
(It is not allowed to only give help to a specific group of people and T&FH Consultants should not be listed on any Wiki page as per guidelines found here: https://www.familysearch.org/en/wiki/Help:FamilySearch_Center_Wiki_Pages#What_is_Not_Appropriate; information must be neutral and for all audiences.) |
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* '''Helper Resources''' - Where you will find what's new at FamilySearch, Family History Activities, Guided Research, and Quick Links of possible interest. | * '''Helper Resources''' - Where you will find what's new at FamilySearch, Family History Activities, Guided Research, and Quick Links of possible interest. | ||
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::[https://drive.google.com/open?id=1-zTPUEw0K63yNkoxg1bBzuy25lzgTawW RecordSeek for Recording Sources in Family Tree] | ::[https://drive.google.com/open?id=1-zTPUEw0K63yNkoxg1bBzuy25lzgTawW RecordSeek for Recording Sources in Family Tree] | ||
::[https://drive.google.com/file/d/1vESoKgF1fobWfYIoD286p9H-B0RtkVV3/view FamilySearch Fan Charts] | ::[https://drive.google.com/file/d/1vESoKgF1fobWfYIoD286p9H-B0RtkVV3/view FamilySearch Fan Charts] | ||
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<!--==<span style="background-color:Beige; border:1px solid blue; padding:8px; font-size:20px">'''Microfilm Collection'''</span>== | <!--==<span style="background-color:Beige; border:1px solid blue; padding:8px; font-size:20px">'''Microfilm Collection'''</span>== | ||
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<!--==<p style="background-color:Beige; border:1px solid blue; padding:8px; font-size:20px">'''Missionary Service Opportunities'''</p>== | |||
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:<span>New staff member orientation is done on a monthly and as-needed basis. The orientation training takes approximately 4 hours. New staff members are also expected to take the Riverton FamilySearch Center's Online and In Person classes as needed to help with their training.</span> | :<span>New staff member orientation is done on a monthly and as-needed basis. The orientation training takes approximately 4 hours. New staff members are also expected to take the Riverton FamilySearch Center's Online and In Person classes as needed to help with their training.</span> | ||
'''Staff Meetings''' | |||
:<span>Staff meetings are held monthly on the second Friday from 8:00 to 10:00 a.m. All staff members are required to attend this meeting to receive updated training and to discuss current Center issues and policies.</span> | :<span>Staff meetings are held monthly on the second Friday from 8:00 to 10:00 a.m. All staff members are required to attend this meeting to receive updated training and to discuss current Center issues and policies.</span> | ||
'''Completing Forms''' | '''Completing Forms''' | ||
:Church-Service Missionaries need to complete the "Recommendation for Church-Service Missionary" form on [https://www.churchofjesuschrist.org/callings/missionary/church-service-missionary?lang=eng www.churchofjesuschrist.org] | :Church-Service Missionaries need to complete the "Recommendation for Church-Service Missionary" form on [https://www.churchofjesuschrist.org/callings/missionary/church-service-missionary?lang=eng www.churchofjesuschrist.org] | ||
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Revision as of 16:19, 25 July 2023
| Home | Available Resources |
In Person Classes |
Online Classes |
Scanning Equipment |
|---|---|---|---|---|
| Audio/Video Converters |
Family Story Room |
Group Visits and Activities |
Other Resources |
Center Info/ Get Help |
Center Information
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Contact Information[edit | edit source]
Leadership
- Directors: Elder and Sister Brown
- Assistant Directors: Elder and Sister Dalton
- Assistant Directors: Elder and Sister Pettit
Location
- 3740 West Market Center Drive (13175 South)
- Riverton, Utah 84065-8026
- Located on the first floor of the Riverton Office Building, to the right as you enter.
- Map Directions
Phone Numbers
- (801) 240-9601 - Welcome Desk
- (801) 240-9603 - Help Desk
Email Address
Center Hours of Operation[edit | edit source]
| Hours of Operation | ||||||
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| 2:00 pm | 9:00 am | 9:00 am | 9:00 am | 9:00 am | 9:00 am | 10:00 am |
| 6:00 pm | 5:00 pm | 9:00 pm | 9:00 pm | 9:00 pm | 5:00 pm | 4:00 pm |
Holiday and Center Closure Schedule[edit | edit source]
Click "Expand/Collapse" to toggle the calendar entries.
| 2023 Holiday and Center Closure Schedule | ||
| Date(s) | Day(s) | Holiday Celebration |
| Jan 1 to 2 | Sunday to Monday | New Year's Day |
| Jan 16 | Monday | Martin Luther King Jr. Day - Center closes at Noon. |
| Feb 20 | Monday | President's Day - Center closes at Noon. |
| Apr 1 to 2 | Saturday to Sunday | General Conference |
| Apr 9 | Sunday | Easter Sunday |
| May 14 | Sunday | Mother's Day |
| May 27 to 29 | Saturday to Monday | Memorial Day Holiday |
| Jun 18 | Sunday | Father's Day |
| Jun 19 | Monday | Juneteenth Holiday. |
| Jul 1 to 4 | Saturday to Tuesday | Independence Day Holiday |
| Jul 17 to 21 | Monday to Friday | Project to replace the Center's computers. |
| Jul 22 to 24 | Saturday to Monday | Pioneer Day Holiday |
| Sep 2 to 4 | Saturday to Monday | Labor Day Holiday |
| Oct 7 to 8 | Saturday and Sunday | General Conference |
| Oct 31 | Tuesday | Halloween - Center closes at 4:30 pm. |
| Nov 22 to 26 | Wednesday to Sunday | Thanksgiving Holiday |
| Dec 20 to 31 | Wednesday to Sunday | Christmas Holiday |
| 2024 | ||
| Jan 1 | Monday | New Year's Day Holiday |
Lost and Found Policy:[edit | edit source]
- High value items such as phones, purses, wallets, laptops, tablets, and other electronic devices will be turned over to the Riverton Office Building management.
- Photographs will be stored in a folder at the Riverton FamilySearch Center for two (2) years.
- Research notebooks, USB drives, and prescription glasses will be kept for six (6) months.
- All other items will be kept for three (3) months.
- Reasonable efforts will be made to find contact information on any lost item, particularly flash drives and research notebooks. We will attempt to notify the owners to determine disposition.
- At the end of our retention period, the items will be donated to Deseret Industries or thrown away.
Help and Support Options
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Riverton FamilySearch Center[edit | edit source]
- We do not currently offer telephone support. We are happy to answer all questions concerning the operation of our Center or the equipment and services we offer.
- For general questions about the Center, call our Welcome Desk at (801) 240-9601.
- For questions regarding the services we provide, such as our Family Story Room and available equipment or resources, call our Help Desk at (801) 240-9603.
FamilySearch Support[edit | edit source]
- FamilySearch provides free support for the North America area. FamilySearch representatives and other Community members can provide answers to your questions about FamilySearch products and services as well as genealogy research.
- Open FamilySearch.org by clicking this link. - It is best to sign in and then click the help icon (circle with a question mark inside it).
- The available options for North America are listed below.
- Email support at: nasupport@familysearch.org
- Live phone support: Available for Canada and the United States: Call (866) 406-1830.
- Support Hours: North America Area FamilySearch Support Hours of Operation for English or Spanish.
- Monday - Saturday: 8am-8pm Mountain Standard Time (UTC -7)
- Sunday - 1pm-8pm Mountain Standard Time (UTC -7)
FamilySearch Website[edit | edit source]
Open FamilySearch.org by clicking this link. - It is best to sign in and then click the help icon (a question mark inside a small circle) for a drop down with the following options.
- Find a FamilySearch Center and FamilySearch Affiliate Libraries - Find in person near your location.
- How to Do Family History - Getting Started.
- Suggested Topics - A list of common issues.
- Help Center
- Frequently Asked Questions - Find answers to some of the most-asked questions in the FamilySearch Help Center.
- Search by Topic - Family Tree, Memories, Searching Records, FamilySearch Account, Indexing, and more.
- Search - If you don't see what you want, you can search for more.
- Community - The FamilySearch Community is where you can find your answers from others who may know.
- Helper Resources - Where you will find what's new at FamilySearch, Family History Activities, Guided Research, and Quick Links of possible interest.
Partner Site Support[edit | edit source]
- FamilySearch has partnerships with various organizations. FamilySearch Support provides help using our Solutions Gallery to find and get access to our partners' products, apps, and websites.
- For help actually using a partner's product, please contact the partner.
- In the FamilySearch Solutions Gallery, each of our partners provides information about how to contact their support department. Partners provide email addresses, websites, phone numbers, or a combination.
Quick Start Guides and Family History Forms
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Family Tree[edit | edit source]
Research[edit | edit source]
Technical[edit | edit source]
Miscellaneous[edit | edit source]
Forms[edit | edit source]
Create a FamilySearch Account
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If you are interested in creating a free FamilySearch account, use this link to find information on:
- "How do you create a FS account?"
- "Why do you need a free FS Account?"
- "What to do if you have trouble making a FS account."
If you feel comfortable doing it on your own, visit FamilySearch to "Create a Free Account" by clicking this link.
For additional help, the following item is available through the courtesy of the BYU Family History Library.
- If you would like to view a tutorial showing how it is done, Click this link.
Research Specialists
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Danish - Orla and Karen Pedersen are available by appointment only. Call (801) 571-1875 and leave a message with your name and contact information or email them at: ovpkgp2@yahoo.com.
French Canadian and Native American - Roz Loudon is available Mondays from 11:00 a.m. to 3:30 p.m. She is also available by appointment at: utahroz@comcast.net.
German - Ray Joos is available at the Center on Tuesdays and Wednesdays from 5:00 p.m. to 9:00 p.m.
Last modified: 12/18/22