Riverton Utah FamilySearch Center/Contact Us-Get Help
| Home | Available Resources |
In Person Classes |
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|---|---|---|---|---|
| Audio/Video Converters |
Family Story Room |
Group Visits and Activities |
Other Resources |
Center Info/ Get Help |
Center Information
Contact Information
Leadership
- Directors: Elder and Sister Brown
- Assistant Directors: Elder and Sister Dalton
- Assistant Directors: Elder and Sister Pettit
Location
- 3740 West Market Center Drive (13175 South)
- Riverton, Utah 84065-8026
- Located on the first floor of the Riverton Office Building, to the right as you enter.
- Map Directions
Phone Numbers
- (801) 240-9601 - Welcome Desk
- (801) 240-9603 - Help Desk
Email Address
Center Hours of Operation
| Hours of Operation | ||||||
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| 2:00 pm | 9:00 am | 9:00 am | 9:00 am | 9:00 am | 9:00 am | 10:00 am |
| 6:00 pm | 5:00 pm | 9:00 pm | 9:00 pm | 9:00 pm | 5:00 pm | 4:00 pm |
Holiday and Center Closure Schedule
| 2023 Holiday and Center Closure Schedule | ||
| Date(s) | Day(s) | Holiday Celebration |
| Nov 22 to 26 | Wednesday to Sunday | Thanksgiving Holiday |
| Dec 20 to 31 | Wednesday to Sunday | Christmas Holiday |
Click "Expand/Collapse" to toggle the calendar entries.
| 2024 Holiday and Center Closure Schedule | ||
| Date(s) | Day(s) | Holiday Celebration |
| Jan 1 | Monday | New Year's Day |
| Jan 15 | Monday | Martin Luther King Jr. Day - Center closes at 2:00 pm. |
| Feb 19 | Monday | President's Day - Center closes at 2:00 pm.. |
| Mar 31 | Sunday | Easter Sunday |
| Apr 6 to 7 | Saturday to Sunday | General Conference |
| May 12 | Sunday | Mother's Day |
| May 25 to 27 | Saturday to Monday | Memorial Day Holiday |
| Jun 16 | Sunday | Father's Day |
| Jun 19 | Wednesday | Juneteenth Holiday. |
| Jul 4 to 7 | Thursday to Sunday | Independence Day Holiday |
| Jul 22 to 24 | Monday to Wednesday | Pioneer Day Holiday |
| Aug 31 to Sep 2 | Saturday to Monday | Labor Day Holiday |
| Oct 5 to 6 | Saturday and Sunday | General Conference |
| Oct 19 to 20 | Saturday and Sunday | Closed for Upgrade to the Building Power System |
| Oct 31 | Thursday | Halloween - Center closes at 2:30 pm. |
| Nov 27 to Dec 1 | Wednesday to Sunday | Thanksgiving Holiday |
| Dec 22 to 31 | Sunday to Tuesday | Christmas Holiday |
| 2025 | ||
| Jan 1 | Wednesday | New Year's Day Holiday |
Lost and Found Policy:
- High value items such as phones, purses, wallets, laptops, tablets, and other electronic devices will be turned over to the Riverton Office Building management.
- Photographs will be stored in a folder at the Riverton FamilySearch Center for two (2) years.
- Research notebooks, USB drives, and prescription glasses will be kept for six (6) months.
- All other items will be kept for three (3) months.
- Reasonable efforts will be made to find contact information on any lost item, particularly flash drives and research notebooks. We will attempt to notify the owners to determine disposition.
- At the end of our retention period, the items will be donated to Deseret Industries or thrown away.
Help and Support Options
Riverton FamilySearch Center
- We do not currently offer telephone support. We are happy to answer all questions concerning the operation of our Center or the equipment and services we offer.
- For general questions about the Center, call our Welcome Desk at (801) 240-9601.
- For questions regarding the services we provide, such as our Family Story Room and available equipment or resources, call our Help Desk at (801) 240-9603.
FamilySearch Support
- FamilySearch provides free support for the North America area. FamilySearch representatives and other Community members can provide answers to your questions about FamilySearch products and services as well as genealogy research.
- Open FamilySearch.org by clicking this link. - It is best to sign in and then click the help icon (circle with a question mark inside it).
- The available options for North America are listed below.
- Email support at: nasupport@familysearch.org
- Live phone support: Available for Canada and the United States: Call (866) 406-1830.
- Support Hours: North America Area FamilySearch Support Hours of Operation for English or Spanish.
- Monday - Saturday: 8am-8pm Mountain Standard Time (UTC -7)
- Sunday - 1pm-8pm Mountain Standard Time (UTC -7)
FamilySearch Website
Open FamilySearch.org by clicking this link. - It is best to sign in and then click the help icon (a question mark inside a small circle) for a drop down with the following options.
- Find a FamilySearch Center and FamilySearch Affiliate Libraries - Find in person near your location.
- How to Do Family History - Getting Started.
- Suggested Topics - A list of common issues.
- Help Center
- Frequently Asked Questions - Find answers to some of the most-asked questions in the FamilySearch Help Center.
- Search by Topic - Family Tree, Memories, Searching Records, FamilySearch Account, Indexing, and more.
- Search - If you don't see what you want, you can search for more.
- Community - The FamilySearch Community is where you can find your answers from others who may know.
- Helper Resources - Where you will find what's new at FamilySearch, Family History Activities, Guided Research, and Quick Links of possible interest.
Partner Site Support
- FamilySearch has partnerships with various organizations. FamilySearch Support provides help using our Solutions Gallery to find and get access to our partners' products, apps, and websites.
- For help actually using a partner's product, please contact the partner.
- In the FamilySearch Solutions Gallery, each of our partners provides information about how to contact their support department. Partners provide email addresses, websites, phone numbers, or a combination.
Quick Start Guides and Family History Forms
Family Tree
Research
Technical
Miscellaneous
Forms
Create a FamilySearch Account
If you are interested in creating a free FamilySearch account, use this link to find information on:
- "How do you create a FS account?"
- "Why do you need a free FS Account?"
- "What to do if you have trouble making a FS account."
If you feel comfortable doing it on your own, visit FamilySearch to "Create a Free Account" by clicking this link.
For additional help, the following item is available through the courtesy of the BYU Family History Library.
- If you would like to view a tutorial showing how it is done, Click this link.
Research Specialists
Danish - Orla and Karen Pedersen are available by appointment only. Call (801) 571-1875 and leave a message with your name and contact information or email them at: ovpkgp2@yahoo.com.
French Canadian and Native American - Roz Loudon is available Mondays from 11:00 a.m. to 3:30 p.m. She is also available by appointment at: utahroz@comcast.net.
German - Ray Joos is available at the Center on Tuesdays and Wednesdays from 5:00 p.m. to 9:00 p.m.
Last modified: 12/18/22