FamilySearch Wiki:Patrolling: Difference between revisions

FamilySearch Wiki:Patrolling (view source)

Revision as of 21:09, 28 April 2011

1,124 bytes added , 28 April 2011

added steps for patrolling talk pages

VisualWikitext

VasquezJL

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 === Patrolling Articles  ===
-:#Log in with your username and password. (This requires Moderator rights.)<br>
+:#Log in with your username and password. (This requires Moderator rights.)<br>&nbsp;<br>
-:#[[Special:NewPages|Click here to get a list of new pages to patrol]].
+:#[[Special:NewPages|Click here to get a list of new pages to patrol]]. <br>&nbsp;<br>
-:#Click on the title of an unpatrolled article. These articles are highlighted in the color orange, and usually appear at the top of the list.
+:#Click on the '''Namespace '''dropdown, then on '''all''', then click '''Go''' to show the pages needing to be patrolled in all namespaces<br>&nbsp;<br>
-:#:Note: If there are a lot of orange and white items mixed together, you can click '''Hide patrolled edits '''at the top to hide everything that has been patrolled. <br>&nbsp;
+:#Click on '''Hide patrolled edits''' to only show those pages that need patrolling. That should show you all the items highlighted in the color orange. New pages created that are not in orange were probably created by someone else with Moderator rights; their pages do not need to be patrolled.&nbsp;<br>&nbsp;<br>
-:#'''''Article Pages:'''''
+:#'''''Article Pages:<br>&nbsp;'''''
 :##Read through the article. Ensure that the content follows the [[FamilySearch Wiki:Guiding Principles|Guidelines]] and [[FamilySearch Wiki:Policies|Policies]], as well as the [[FamilySearch Wiki:Purpose and Appropriate Topics|Purpose and Appropriate Topics]] of the Wiki.
 :##If everything looks ok, scroll to the bottom and click '''[Mark this page as patrolled]'''. It appears on the left side of the screen above the categories.
@@ Line 15: / Line 15: @@
 :##*Inappropriate content, such as offensive language.
 :##*Derogatory statements about people, things, etc. <br>&nbsp;
-:#'''''Talk/Discussion Pages:'''''
+:#'''''Talk/Discussion Pages:''''' <br>&nbsp;
 :##On Talk/Discussion pages, we are looking for something different. We are looking for:
-:##*Problems, concerns, or other issues that may need to be resolved.
+:##*Questions that patrons ask
-:##*How we can help those who may be asking questions on the Talk pages
+:##*Problems, concerns, or other issues that may need to be resolved
-:##*Trends that may indicate larger concerns or issues to resolve
+:##*Trends that may indicate larger concerns or issues to resolve<br>Each of these items may be handled differently. When you see them, bring them up to the patrolling team to discuss.<br>&nbsp;
-:##Each of these items may be handled differently. When you see them, bring them up to the patrolling team to discuss.<br>&nbsp;
+:##If the item is a question:
+:###Add the&nbsp;{{tl|Patron question}} template to the page. ''(Once the question is answered, the {{tl|Patron question}} template can be removed.) ''<br>&nbsp;
+:###If the question is about the information in the main article:
+:###*Answer the question if you know the answer (and remove the&nbsp;{{tl|Patron question}}
+:###*If you can't answer the question, the {{tl|Patron question}} template will tag the question so it can be reviewed and we can make sure it gets an answer eventually.<br>&nbsp;
+:###If the question is not about the information in the main article, such as a research or product question, it doesn't belong on this page. Add a note to refer the patron to the forums to ask their question. Once the patron asks their question on the forum, delete the entire question from this page. <br>&nbsp;
+:##If the item shows a problem or trend that may indicate larger issues, bring it up to the patrolling team to discuss.
 :'''Note:''' When the article is patrolled, it is no longer highlighted on the list of New Pages. If you thought it was patrolled, and the title is still highlighted, refresh the screen.
 <br>
 === Patrolling Other Pages  ===