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FamilySearch Wiki talk:Wiki Support/Responsibilities and Projects: Difference between revisions
FamilySearch Wiki talk:Wiki Support/Responsibilities and Projects (view source)
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== Wiki Transition == | == Wiki Transition == | ||
Fran, as we work through the Wiki transition, we are discussing the planning and trying to determine how to work with the community on the items below and how to organize the work. We'd like to lay out what things look like in the community and how "big" each responsibility is. Could you help us fill out the following table with additional information so that we know what we are looking at?<br> | Fran, as we work through the Wiki transition, we are discussing the planning and trying to determine how to work with the community on the items below and how to organize the work. We'd like to lay out what things look like in the community and how "big" each responsibility is. Could you help us fill out the following table with additional information so that we know what we are looking at?<br> | ||
*Hours/wk is how much time is needed to do the task the way it should be done<br> | *Hours/wk is how much time is needed to do the task the way it should be done<br> | ||
*Comm% is what % of the work is currently done by the community<br> | *Comm% is what % of the work is currently done by the community<br> | ||
*Staff% is what % of the work is currently done by staff or missionary support<br> | *Staff% is what % of the work is currently done by staff or missionary support<br> | ||
*Notes is just for additional information<br> | *Notes is just for additional information<br> | ||
{| | {| border="1" cellspacing="1" cellpadding="3" width="100%" align="center" | ||
|- | |- | ||
! scope="col" | '''Project'''<br> | ! scope="col" | '''Project'''<br> | ||
! scope="col" | | ! scope="col" | | ||
'''Amt of Work<br>(hours,pgs,etc)'''<br> | '''Amt of Work<br>(hours,pgs,etc)'''<br> | ||
! scope="col" | '''Comm%'''<br> | ! scope="col" | '''Comm%'''<br> | ||
! scope="col" | '''Staff%'''<br> | ! scope="col" | '''Staff%'''<br> | ||
! scope="col" | '''Notes'''<br> | ! scope="col" | '''Notes'''<br> | ||
|- | |- | ||
| Patrolling<br> | | Patrolling<br> | ||
| Don't know -[[User:JensenFA|Fran]]<br> | | Don't know -[[User:JensenFA|Fran]]<br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| Already done by Support. You'd have to get the numbers from the Tier 2 support team. Tier 4 support hasn't been involved with this maintenance project since it was turned over to Tier 2. -[[User:JensenFA|Fran]]<br> | | Already done by Support. You'd have to get the numbers from the Tier 2 support team. Tier 4 support hasn't been involved with this maintenance project since it was turned over to Tier 2. -[[User:JensenFA|Fran]]<br> | ||
|- | |- | ||
| Stub Sorting<br> | | Stub Sorting<br> | ||
| Don't know -[[User:JensenFA|Fran]]<br> | | Don't know -[[User:JensenFA|Fran]]<br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| Already done by Support. I don't know if Tier 2 tracked the number of hours they worked on this maintenance project when they first started. The daily upkeep will likely be a lot less time consuming. Tier 2 still needs to work with the community to help sort the remaining stubs that are not clear. -[[User:JensenFA|Fran]]<br> | | Already done by Support. I don't know if Tier 2 tracked the number of hours they worked on this maintenance project when they first started. The daily upkeep will likely be a lot less time consuming. Tier 2 still needs to work with the community to help sort the remaining stubs that are not clear. -[[User:JensenFA|Fran]]<br> | ||
|- | |- | ||
| Image Uploads<br> | | Image Uploads<br> | ||
| 1-2 hours/wk<br> | | 1-2 hours/wk<br> | ||
| 0%<br> | | 0%<br> | ||
| 100%<br> | | 100%<br> | ||
| Already done by Support<br> | | Already done by Support<br> | ||
|- | |- | ||
| Adopt-a-page Setup<br> | | Adopt-a-page Setup<br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| Will be trained by Wilma on 11/15<br> | | Will be trained by Wilma on 11/15<br> | ||
|- | |- | ||
| Moderating<br> | | Moderating<br> | ||
| <br> | | <br> | ||
| 100%<br> | | 100%<br> | ||
| <br> | | <br> | ||
| Yes, the community is moderating, but maintaining the moderators list is a maintenance task. There are other maintenance tasks for moderators that Wilma will be training you on. -[[User:JensenFA|Fran]]<br> | | Yes, the community is moderating, but maintaining the moderators list is a maintenance task. There are other maintenance tasks for moderators that Wilma will be training you on. -[[User:JensenFA|Fran]]<br> | ||
|- | |- | ||
| Deletion Requests<br> | | Deletion Requests<br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| Tier 3 will be doing the deletion requests at first. Each request could take up to a half hour to complete. It all depends on how many pages link to the page that needs to be deleted. -[[User:JensenFA|Fran]] <br> | | Tier 3 will be doing the deletion requests at first. Each request could take up to a half hour to complete. It all depends on how many pages link to the page that needs to be deleted. -[[User:JensenFA|Fran]] <br> | ||
|- | |- | ||
| Cleanup Maintenance<br> | | Cleanup Maintenance<br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| Each maintenace task should be examined individually. -[[User:JensenFA|Fran]]<br> | | Each maintenace task should be examined individually. -[[User:JensenFA|Fran]]<br> | ||
|- | |- | ||
| Categorization<br> | | Categorization<br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| A lot of clean-up is still needed. Evaluating what needs to be done and working with the community to get it done could easily be an 8-hour-per-day task for someone for about a month or so. After the clean-up, the maintenance might take about a day per week. This is just a guess and depends on how many requests for changes to existing categories or new categories come in. -[[User:JensenFA|Fran]]<br> | | A lot of clean-up is still needed. Evaluating what needs to be done and working with the community to get it done could easily be an 8-hour-per-day task for someone for about a month or so. After the clean-up, the maintenance might take about a day per week. This is just a guess and depends on how many requests for changes to existing categories or new categories come in. -[[User:JensenFA|Fran]]<br> | ||
|- | |- | ||
| Other Maintenance | | Other Maintenance | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
|- | |- | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
|- | |- | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
|} | |} | ||
What am I missing above? Am I looking at this right? What are other ways you find out how "big" each of these projects/maintenance responsibilities are? [[User:VasquezJL|VasquezJL]] 22:47, 11 November 2010 (UTC)<br> | What am I missing above? Am I looking at this right? What are other ways you find out how "big" each of these projects/maintenance responsibilities are? [[User:VasquezJL|VasquezJL]] 22:47, 11 November 2010 (UTC)<br> | ||
:I moved this discussion from my personal talk page to this newly created Support project page for Tier 2 support. --[[User:JensenFA|Fran]] 20:48, 16 November 2010 (UTC) | :I moved this discussion from my personal talk page to this newly created Support project page for Tier 2 support. --[[User:JensenFA|Fran]] 20:48, 16 November 2010 (UTC) | ||
== Media links == | == Media links == | ||
Today I got a phone call from a staff member here in the department about creating a link to a pdf file. I should have sent her to Tier 2 support or to the help page if there is one. Training: when people add a pdf file or a powerpoint file to the wiki, the best type of link to create is the Media link. I explained how to do that, but I really think there's a help article that explains it. The media link will automatically open the file whereas the image or file link will only take the user the page in the wiki where the file is stored. Understanding the different types of internal wiki links that can be created is critical for tier 2 and 3 to know. --[[User:JensenFA|Fran]] 19:46, 1 December 2010 (UTC) | Today I got a phone call from a staff member here in the department about creating a link to a pdf file. I should have sent her to Tier 2 support or to the help page if there is one. Training: when people add a pdf file or a powerpoint file to the wiki, the best type of link to create is the Media link. I explained how to do that, but I really think there's a help article that explains it. The media link will automatically open the file whereas the image or file link will only take the user the page in the wiki where the file is stored. Understanding the different types of internal wiki links that can be created is critical for tier 2 and 3 to know. --[[User:JensenFA|Fran]] 19:46, 1 December 2010 (UTC) | ||
== Categories on this page == | == Categories on this page == | ||
Why was the "Help" and "Beginners" category added to this page? With the possibility of all the help content contained in the Help namespace, I don't think it's advisable to include this project page in the Help category & namespace. The Support project in-and-of-itself is not a Help content page that would benefit the end users in their use of the wiki. Neither is this project a "Beginners" project or help content for beginners in research or beginners in wiki usage. Please help me understand why the two categories should remain on this page. | Why was the "Help" and "Beginners" category added to this page? With the possibility of all the help content contained in the Help namespace, I don't think it's advisable to include this project page in the Help category & namespace. The Support project in-and-of-itself is not a Help content page that would benefit the end users in their use of the wiki. Neither is this project a "Beginners" project or help content for beginners in research or beginners in wiki usage. Please help me understand why the two categories should remain on this page. Thanks in advance for your thoughts... -[[User:JensenFA|Fran]] 23:46, 1 December 2010 (UTC) | ||
== Community Meetings == | == Community Meetings == | ||
| Line 127: | Line 127: | ||
*Where they make requests (forum thread? Wiki discussion page?) | *Where they make requests (forum thread? Wiki discussion page?) | ||
<br> | <br> | ||
==== Genealogist Meeting - Suggested agendas ==== | ==== Genealogist Meeting - Suggested agendas ==== | ||
| Line 154: | Line 154: | ||
:#Allow a Q&A part of the call (30 mins?) | :#Allow a Q&A part of the call (30 mins?) | ||
:#Give people the resources for where they go to learn more - don't try to cover everything in the call | :#Give people the resources for where they go to learn more - don't try to cover everything in the call | ||
:#In every call, remind attendees about some of the basic organizational structure of items in the wiki so that they don't feel like they need to wait for a meeting to discuss or ask questions: | :#In every call, remind attendees about some of the basic organizational structure of items in the wiki so that they don't feel like they need to wait for a meeting to discuss or ask questions: | ||
::*How to communicate with others when you have questions | ::*How to communicate with others when you have questions | ||
::*How to find out what needs there are in the wiki | ::*How to find out what needs there are in the wiki | ||
| Line 163: | Line 163: | ||
:#Using the Wiki in Research (monthly - this could actually be just a webinar to teach "users" of the wiki how to find what they are looking for. Not for contributors, though there could be a "plug" for those users at the end to know where to go for more information.) | :#Using the Wiki in Research (monthly - this could actually be just a webinar to teach "users" of the wiki how to find what they are looking for. Not for contributors, though there could be a "plug" for those users at the end to know where to go for more information.) | ||
:#Wiki Contributors (weekly - but could alternate classes between beginning contributors and experienced contributors) | :#Wiki Contributors (weekly - but could alternate classes between beginning contributors and experienced contributors) | ||
:#Wiki Support and Maintenance (weekly - and there's got to be a better name for all of that - Wiki Polishing? Don't want to be too clever, but don't want it to sound bland and boring either) | :#Wiki Support and Maintenance (weekly - and there's got to be a better name for all of that - Wiki Polishing? Don't want to be too clever, but don't want it to sound bland and boring either) ' ''What about WikiCare or simply Wiki Support ? .... Jane'' | ||
:#Technically a 4th one could be Moderators and Adopters (monthly) - though this may not be a "Support" responsibility, it would be good to talk about it in conjunction with the others | :#Technically a 4th one could be Moderators and Adopters (monthly) - though this may not be a "Support" responsibility, it would be good to talk about it in conjunction with the others | ||
Thoughts? Should we call them Webinars rather than Meetings? That seems to be the new buzzword these days. :) But Webinar really gets across the idea of teaching, whereas meetings get across an idea of "getting things done." I guess all but the Support one could be considered a Webinar; the support one may be more of a meeting than the others. | Thoughts? Should we call them Webinars rather than Meetings? That seems to be the new buzzword these days. :) But Webinar really gets across the idea of teaching, whereas meetings get across an idea of "getting things done." I guess all but the Support one could be considered a Webinar; the support one may be more of a meeting than the others. | ||
''What about calling them Webinar and Discussion? ..... Jane'' | |||
[[User:VasquezJL|janellv]] 20:00, 17 December 2010 (UTC) | [[User:VasquezJL|janellv]] 20:00, 17 December 2010 (UTC) | ||