m (Text replacement - "http://www.familysearch.org " to "https://www.familysearch.org ") |
m (Text replacement - "https://familysearch.org/locations " to "https://www.familysearch.org/centers/locations/ ") |
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| Line 4: | Line 4: | ||
=== Question 1 === | === Question 1 === | ||
'''Question 1''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?<br>'''Answer 1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the Italy, Trento, Diocesi di Trento, Catholic Church Records, 1548-1937 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [https://www.familysearch.org www.familysearch.org] . <br> If you have a Church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact [mailto:support@familysearch.org support@familysearch.org] . Please include a brief description of the problem and steps taken thus far to resolve the issue.<br> | '''Question 1''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?<br>'''Answer 1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the Italy, Trento, Diocesi di Trento, Catholic Church Records, 1548-1937 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://www.familysearch.org/centers/locations/ FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [https://www.familysearch.org www.familysearch.org] . <br> If you have a Church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact [mailto:support@familysearch.org support@familysearch.org] . Please include a brief description of the problem and steps taken thus far to resolve the issue.<br> | ||
=== Question 2 === | === Question 2 === | ||
edits