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| valign="bottom" | [[Image:Family History Library.jpg|thumb|right|340px | | valign="bottom" | [[Image:Family History Library.jpg|thumb|right|340px]] | ||
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Within the Family History Library, we have made some recent changes. In order to serve a growing worldwide community, the expertise of our research consultants is now being shared with teams focused on providing enhanced patron services to family history centers throughout North America, Latin America and Internationally. To meet these growing worldwide needs, resources have been reallocated. However, in order to continue providing patrons at the Family History Library with excellent service, research consultants who remain in the library have been relieved of other responsibilities so they can focus their full time and attention to our patrons. In considering this new patron service model, we reviewed peak times at the library and have staffed accordingly, offering expert research consultant counter help during peak hours. The staffing change only affects 14 hours of the 60 hours we are open each week. Also, during the 46 peak Library hours, more research consultant staff members are out helping patrons than ever before. We have moved our consultants out from behind staff doors to assist at research counters and out on the patron floors. | Within the Family History Library, we have made some recent changes. In order to serve a growing worldwide community, the expertise of our research consultants is now being shared with teams focused on providing enhanced patron services to family history centers throughout North America, Latin America and Internationally. To meet these growing worldwide needs, resources have been reallocated. However, in order to continue providing patrons at the Family History Library with excellent service, research consultants who remain in the library have been relieved of other responsibilities so they can focus their full time and attention to our patrons. In considering this new patron service model, we reviewed peak times at the library and have staffed accordingly, offering expert research consultant counter help during peak hours. The staffing change only affects 14 hours of the 60 hours we are open each week. Also, during the 46 peak Library hours, more research consultant staff members are out helping patrons than ever before. We have moved our consultants out from behind staff doors to assist at research counters and out on the patron floors. | ||
To help supplement the staff we are reaching out to the community and volunteers. There is a common misconception that only research consultants can offer assistance. Many of our missionaries and community volunteers are accredited genealogists and experts in their fields of research. All of our 600-plus trained volunteers donate their time and talents to assist our patrons in their research goals. The change has only been in effect for four days so we ask for your patience and understanding as we implement and refine the new patron service model. The Family History Library is open more hours, provides more computers, printing options, and professional help than any other genealogical library, society, or archive in the world. We remain committed to providing all of these services free of charge to patrons from all over the world. If you are interested in becoming a Family History Library Volunteer, please contact the Family History Library at 801-240-6536. | To help supplement the staff we are reaching out to the community and volunteers. There is a common misconception that only research consultants can offer assistance. Many of our missionaries and community volunteers are accredited genealogists and experts in their fields of research. All of our 600-plus trained volunteers donate their time and talents to assist our patrons in their research goals. The change has only been in effect for four days so we ask for your patience and understanding as we implement and refine the new patron service model. The Family History Library is open more hours, provides more computers, printing options, and professional help than any other genealogical library, society, or archive in the world. We remain committed to providing all of these services free of charge to patrons from all over the world. If you are interested in becoming a Family History Library Volunteer, please contact the Family History Library at 801-240-6536. | ||
=== Contact Information === | === Contact Information === | ||
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*[https://www.familysearch.org/learn/wiki/en/images/2/22/2013-07-Patron_Class_Calendar.pdf July, 2013] | *[https://www.familysearch.org/learn/wiki/en/images/2/22/2013-07-Patron_Class_Calendar.pdf July, 2013] | ||
*[https://familysearch.org/learn/wiki/en/images/5/59/2013-August-Patron_Class_Calendar.pdf August, 2013] | *[https://familysearch.org/learn/wiki/en/images/5/59/2013-August-Patron_Class_Calendar.pdf August, 2013] | ||
*[https://familysearch.org/learn/wiki/en/images/5/5a/Sept_Patron_Class_Calendar.pdf September, 2013] | *[https://familysearch.org/learn/wiki/en/images/5/5a/Sept_Patron_Class_Calendar.pdf September, 2013] | ||
*[https://familysearch.org/learn/wiki/en/images/4/41/October_Patron_Class_Calendar.pdf October, 2013] | *[https://familysearch.org/learn/wiki/en/images/4/41/October_Patron_Class_Calendar.pdf October, 2013] | ||