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(Update from AmDocs to SalesForce) |
(Updated from AmDocs to SalesForce) |
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::#Select a case to work on and click '''Accept Case''' | ::#Select a case to work on and click '''Accept Case''' | ||
::#Right click on the email from the user, copy the email and paste it at the bottom of your letter | ::#Right click on the email from the user, copy the email and paste it at the bottom of your letter | ||
::#Move the '''Name '''and the '''Title '''from the | ::#Move the '''Name '''and the '''Title '''from the SalesForce email up into the letter | ||
::#Go back to the Amdocs case<br> | ::#Go back to the Amdocs case<br> | ||
::#Click on the '''Attachments''' tab | ::#Click on the '''Attachments''' tab | ||
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