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{{HR Known Issues-page}} | {{HR Known Issues-page}} | ||
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== | == Known Issues == | ||
'''Question | === Question 1 === | ||
'''Question 1''': I get a message “Image not Available” for some of the records even when I am signed in. Can I view these records? <br>'''Answer 1''': Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older. | |||
If any record on a digital folder contains birth records from the last 100 years, for example, the entire digital folder is restricted. | If any record on a digital folder contains birth records from the last 100 years, for example, the entire digital folder is restricted. | ||
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The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection. | The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection. | ||
'''Question | === Question 2 === | ||
'''Question 2: '''When searching the collection, I sometimes get the wrong Comune/Frazione or Parrocchia. How can I find the records for which I am searching?<br>'''Answer 2: '''Please use the chart below to help you find the records. | |||
{| | {| cellspacing="1" cellpadding="1" border="1" width="640" | ||
|- | |- | ||
| <center>'''IF YOU ARE LOOKING FOR…'''</center> | | <center>'''IF YOU ARE LOOKING FOR…'''</center> | ||
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|} | |} | ||
'''Question | === Question 3 === | ||
'''Question 3''': When searching the records for Catania I come across records for Santa Maria della Mercedes and Biagio, which do not seem to belong in this collection. Where should these records be?<br>'''Answer 3''': Records for Santa Maria della Mercedes and Biagio were mistakenly added to this collection instead of Italy, Catania, Archdiocesi di Catania, Catholic Church Records where they belong. | |||
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*Go to [[Italy, Catania, Diocesi di Acireale, Catholic Church Records - FamilySearch Historical Records|Italy, Catania, Diocesi di Acireale, Catholic Church Records - FamilySearch Historical Records]] article. | |||
*Go to [https://www.familysearch.org/search/collection/2016233 Italy, Catania, Diocesi di Acireale, Catholic Church Records, 1560-1950] collection at FamilySearch.org.<br> | |||
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