m (Text replacement - "contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]" to "contact [mailto:support@familysearch.org support@familysearch.org]") |
m (Text replacement - "http://www.familysearch.org " to "https://www.familysearch.org ") |
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== Known Issues == | == Known Issues == | ||
=== Question 1 === | === Question 1 === | ||
'''Question 1''': When I try to search this collection and view the images I get a message that the images are not available. How may I view the images? <br>'''Answer 1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [ | '''Question 1''': When I try to search this collection and view the images I get a message that the images are not available. How may I view the images? <br>'''Answer 1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [https://www.familysearch.org www.familysearch.org]. | ||
If you have a church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue. | If you have a church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue. | ||
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