Approver, Moderator, Protector, Reviewer, Bots, editor, pagecreator, pagedeleter, smwadministrator, Administrators
129,710
edits
Italy, Trento, Diocesi di Trento, Catholic Church Records - FamilySearch Historical Records/Known Issues: Difference between revisions
Italy, Trento, Diocesi di Trento, Catholic Church Records - FamilySearch Historical Records/Known Issues (view source)
Revision as of 10:28, 26 May 2020
, 26 May 2020Text replacement - "<center>Known Issues</center>" to "Known Issues"
m (Text replacement - "srticle" to "article") |
m (Text replacement - "<center>Known Issues</center>" to "Known Issues") |
||
| Line 3: | Line 3: | ||
---- | ---- | ||
== | == Known Issues == | ||
'''Question #1''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?<br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the Italy, Trento, Diocesi di Trento, Catholic Church Records, 1548-1937 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org] . <br> If you have a Church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org] . Please include a brief description of the problem and steps taken thus far to resolve the issue.<br> | '''Question #1''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?<br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the Italy, Trento, Diocesi di Trento, Catholic Church Records, 1548-1937 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org] . <br> If you have a Church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org] . Please include a brief description of the problem and steps taken thus far to resolve the issue.<br> | ||