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FamilySearch Wiki:Introduction: Difference between revisions
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*Thousands of volunteers help patrons at 4,500 family history centers in (#) countries. | *Thousands of volunteers help patrons at 4,500 family history centers in (#) countries. | ||
== | == Challenges in providing research advice == | ||
In 2007, we decided that in order to serve our customers successfully, we needed to solve some challenges: | In 2007, we decided that in order to serve our customers successfully, we needed to solve some challenges: | ||
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*Revise content more often to maintain its usefulness. (In 2007, most of our publications were at least five years old.) | *Revise content more often to maintain its usefulness. (In 2007, most of our publications were at least five years old.) | ||
*Increase the number of missionaries, volunteers, and family history consultants to accomodate patron demand. | *Increase the number of missionaries, volunteers, and family history consultants to accomodate patron demand. | ||
*Identify records worldwide. (The world is a big place. There is always room to improve the information we gather regarding local collections.) | *Identify records worldwide. (The world is a big place. There is always room to improve the information we gather regarding local collections.) | ||
*Provide local lessons. (FamilySearch generally provides only general lessons that work everywhere. But the best genealogy advice is specific and local!) | *Provide local lessons. (FamilySearch generally provides only general lessons that work everywhere. But the best genealogy advice is specific and local!) | ||
*Make content easy to find. (The Research Guidance tool on FamilySearch.org is hard to navigate. Our tools need to have search engines!) | *Make content easy to find. (The Research Guidance tool on FamilySearch.org is hard to navigate. Our tools need to have search engines!) | ||