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Ukraine, Kyiv Orthodox Consistory Church Book Duplicates - FamilySearch Historical Records/Known Issues: Difference between revisions
Ukraine, Kyiv Orthodox Consistory Church Book Duplicates - FamilySearch Historical Records/Known Issues (view source)
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'''Question #1''': When I try to search this collection and view the images I get a message that the images are not available. How may I view the images? <br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org]. | '''Question #1''': When I try to search this collection and view the images I get a message that the images are not available. How may I view the images? <br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org]. | ||
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue. | If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue. | ||
'''Question #2''': When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?<br>'''Answer #2''': There is a no-print/no-save restriction with these collections at the request of the record custodians. | '''Question #2''': When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?<br>'''Answer #2''': There is a no-print/no-save restriction with these collections at the request of the record custodians. | ||
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br> | If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br> | ||
*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. <br>For example: '''Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845> ВасильковАнтоновка > Крестовоздвиженская церковь > 1840 vol 1957a Births, marriages, deaths (Рождения, бракосочетания, смерти) > Image 12 of 35'''. | |||
*If you are r'''eporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer. | |||
Return to the [[Ukraine, Kiev Orthodox Consistory Church Books (FamilySearch Historical Records)|Ukraine, Kiev Orthodox Consistory Church Books (FamilySearch Historical Records)]] Learn More page. | Your assistance will help ensure that future revisions will be considered. | ||
Return to the [[Ukraine, Kiev Orthodox Consistory Church Books (FamilySearch Historical Records)|Ukraine, Kiev Orthodox Consistory Church Books (FamilySearch Historical Records)]] Learn More page. | |||
Return to the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection at FamilySearch.org. | Return to the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection at FamilySearch.org. | ||