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== <center>Known Issues</center> == | == <center>Known Issues</center> == | ||
'''Note: '''The images for the United States Census, 1940 were captured digitally; therefore there is '''no microfilm''' that can be ordered for viewing. | '''Note: '''The images for the United States Census, 1940 were captured digitally; therefore there is '''no microfilm''' that can be ordered for viewing. | ||
'''Question #1''': The images for Ohio, enumeration districts 71-1 to 71-4 are not available on FamilySearch. Will they be available in the future?<br>'''Answer #1''': Images (about 78) for these districts were never delivered by the National Archives and Records Administration (NARA). FamilySearch will be working with NARA to procure those images and publish them with the 1940 U.S. Census Collection online. | '''Question #1''': The images for Ohio, enumeration districts 71-1 to 71-4 are not available on FamilySearch. Will they be available in the future?<br>'''Answer #1''': Images (about 78) for these districts were never delivered by the National Archives and Records Administration (NARA). FamilySearch will be working with NARA to procure those images and publish them with the 1940 U.S. Census Collection online. | ||
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'''Question #3''': I am unable to read the details of the image at Alabama > Conecuh > Election Precinct 13 > 18-19 Election Precinct 13 Repton outside Repton Town, image number 16. Can I find out the details of this image? <br>'''Answer #3''': This entire page is duplicated on Image 18. | '''Question #3''': I am unable to read the details of the image at Alabama > Conecuh > Election Precinct 13 > 18-19 Election Precinct 13 Repton outside Repton Town, image number 16. Can I find out the details of this image? <br>'''Answer #3''': This entire page is duplicated on Image 18. | ||
'''Question #4''': <br>a. Why are the images taking a long time to load?<br>b. I have to wait between 20-30 seconds per image. The first image to load is black. Is it missing?<br>c. Sometimes I can only see half an image | '''Question #4''': <br>a. Why are the images taking a long time to load?<br>b. I have to wait between 20-30 seconds per image. The first image to load is black. Is it missing?<br>c. Sometimes I can only see half an image. How can I view the entire image?<br>'''Answer #4''': The 1940 U.S. Census images received from the National Archive and Records Administration (NARA) are of the highest quality, containing very dense pixels resulting in large file sizes. Older computers and slower internet connections will experience slow image loading. See "[https://help.familysearch.org/publishing/235/103733_f.SAL_Public.html Images in Historical Records are slow to load due to insufficient RAM]." | ||
There may be instances where images appear as a black screen, but there are no missing images. Simply browse to the next image using the right arrow key in the upper right hand corner of the screen to view the first image. | There may be instances where images appear as a black screen, but there are no missing images. Simply browse to the next image using the right arrow key in the upper right hand corner of the screen to view the first image. | ||
Once all of the original images from NARA have been uploaded, FamilySearch will go back and reduce the image size on previously loaded images. This process will not affect the image quality. The process of replacing large images with smaller ones should provide a seamless viewing experience for users; images will just load faster than previously. | Once all of the original images from NARA have been uploaded, FamilySearch will go back and reduce the image size on previously loaded images. This process will not affect the image quality. The process of replacing large images with smaller ones should provide a seamless viewing experience for users; images will just load faster than previously. | ||