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FamilySearch Wiki talk:Wiki Support/Responsibilities and Projects: Difference between revisions
FamilySearch Wiki talk:Wiki Support/Responsibilities and Projects (view source)
Revision as of 14:30, 20 December 2011
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| Patrolling<br> | | Patrolling<br> | ||
| Don't know | | Don't know<br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| Already done by Support. You'd have to get the numbers from the Tier 2 support team. Tier 4 support hasn't been involved with this maintenance project since it was turned over to Tier 2. | | Already done by Support. You'd have to get the numbers from the Tier 2 support team. Tier 4 support hasn't been involved with this maintenance project since it was turned over to Tier 2. <br> | ||
|- | |- | ||
| Stub Sorting<br> | | Stub Sorting<br> | ||
| Don't know | | Don't know <br> | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
| Already done by Support. I don't know if Tier 2 tracked the number of hours they worked on this maintenance project when they first started. The daily upkeep will likely be a lot less time consuming. Tier 2 still needs to work with the community to help sort the remaining stubs that are not clear. | | Already done by Support. I don't know if Tier 2 tracked the number of hours they worked on this maintenance project when they first started. The daily upkeep will likely be a lot less time consuming. Tier 2 still needs to work with the community to help sort the remaining stubs that are not clear. <br> | ||
|- | |- | ||
| Image Uploads<br> | | Image Uploads<br> | ||
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What am I missing above? Am I looking at this right? What are other ways you find out how "big" each of these projects/maintenance responsibilities are? [[User:VasquezJL|VasquezJL]] 22:47, 11 November 2010 (UTC)<br> | What am I missing above? Am I looking at this right? What are other ways you find out how "big" each of these projects/maintenance responsibilities are? [[User:VasquezJL|VasquezJL]] 22:47, 11 November 2010 (UTC)<br> | ||
:I moved this discussion from my personal talk page to this newly created Support project page for Tier 2 support. - | :I moved this discussion from my personal talk page to this newly created Support project page for Tier 2 support. -Fran 20:48, 16 November 2010 (UTC) | ||
== Media links == | == Media links == | ||
Today I got a phone call from a staff member here in the department about creating a link to a pdf file. I should have sent her to Tier 2 support or to the help page if there is one. Training: when people add a pdf file or a powerpoint file to the wiki, the best type of link to create is the Media link. I explained how to do that, but I really think there's a help article that explains it. The media link will automatically open the file whereas the image or file link will only take the user the page in the wiki where the file is stored. Understanding the different types of internal wiki links that can be created is critical for tier 2 and 3 to know. - | Today I got a phone call from a staff member here in the department about creating a link to a pdf file. I should have sent her to Tier 2 support or to the help page if there is one. Training: when people add a pdf file or a powerpoint file to the wiki, the best type of link to create is the Media link. I explained how to do that, but I really think there's a help article that explains it. The media link will automatically open the file whereas the image or file link will only take the user the page in the wiki where the file is stored. Understanding the different types of internal wiki links that can be created is critical for tier 2 and 3 to know. -Fran 19:46, 1 December 2010 (UTC) | ||
== Categories on this page == | == Categories on this page == | ||
Why was the "Help" and "Beginners" category added to this page? With the possibility of all the help content contained in the Help namespace, I don't think it's advisable to include this project page in the Help category & namespace. The Support project in-and-of-itself is not a Help content page that would benefit the end users in their use of the wiki. Neither is this project a "Beginners" project or help content for beginners in research or beginners in wiki usage. Please help me understand why the two categories should remain on this page. Thanks in advance for your thoughts... - | Why was the "Help" and "Beginners" category added to this page? With the possibility of all the help content contained in the Help namespace, I don't think it's advisable to include this project page in the Help category & namespace. The Support project in-and-of-itself is not a Help content page that would benefit the end users in their use of the wiki. Neither is this project a "Beginners" project or help content for beginners in research or beginners in wiki usage. Please help me understand why the two categories should remain on this page. Thanks in advance for your thoughts... -Fran 23:46, 1 December 2010 (UTC) | ||
== Community Meetings == | == Community Meetings == | ||