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GetSatisfaction: Difference between revisions
Added Posting to the Forum material.
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Editing your [GetSatisfaction Profile] | Editing your [GetSatisfaction Profile] | ||
https://getsatisfaction.com/familysearch/topics/please-explain-and-fix-forwarded-forum-feedback-from-familysearch | https://getsatisfaction.com/familysearch/topics/please-explain-and-fix-forwarded-forum-feedback-from-familysearch | ||
===Posting to the Forum=== | |||
====New Discussions==== | |||
To get the best response, limit a new discussion to just one topic, concern, or issue. Where possible provide screen shots, URLs (internet addresses), and Person ID numbers (called PIDs) if dealing with Family Tree issue. | |||
Keep in mind that while FamilySearch personnel read each discussion, their time is very limited. It takes a lot of time to respond to a discussion, especially if something needs to be looked at or if an article needs to be located and FamilySearch personnel have a lot of duties, including supporting the entire site, helping to design new features, and so on. Many will respond as they feel is absolutely necessary, | |||
Most of the responses will come from FamilySearch patrons with varying levels of experience. New changes may render some of their advice obsolete and in the vast majority of cases, they may present their view on a topic, making it look like they are "shooting" down what otherwise would be a good idea. They are often doing no more than trying to help. | |||
Patron responses are often the only ones that a discussion will receive. | |||
====Emphasis==== | |||
Good "netiquette" frowns on the use of all capitals, as it implies that a person is shouting, but there are ways to emphasize text by using a limited number of font html code. Placed between angle brackets "<" and ">" letters can be used to underline (u) the test, make it bold (b), or make it italics (i). The beginning point places just the letter between the brackets, followed by the text. The ending point uses the slash "/" before the letter. | |||
This is "<"b">"<b>bold</b>"<"/b">" text. This is "<"u">"<u>underlined</u>"<"/u">" and this is "<"i">"<i>italicized</i>"<"/i">" text. Remove the quote marks. They are included here because wiki articles also use html code. | |||
== Some Recent Questions Answered & Discussions == | == Some Recent Questions Answered & Discussions == | ||