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| These computers also connect to 3 printers available on the floor, so you can print what you find on the computer. Remember that you will need a copy card from the vending machine found at the Copy Center. | | These computers also connect to 3 printers available on the floor, so you can print what you find on the computer. Remember that you will need a copy card from the vending machine found at the Copy Center. |
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| == Family Tree Escalation Support == | | == Research Specialists == |
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| There are some cases that you might need extra help in solving FamilySearch Family Tree issues. On Monday-Friday 10:00 AM - 4:00 PM you can receive help with these issues from our Family Tree Escalation Support. Here is a list of problems that are subject to escalation:
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| *'''B,C,I, & E Show "Completed"''': No date or temple are recorded.
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| *'''Gender Issues''': A record in Family Tree has the wrong gender. (Try fixing this yourself before coming down.)
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| *'''"Ghost Parents"''': SP date and temple show, but parents are not listed.
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| *'''Hijacked Record''': A record with information changed to imitate another person.
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| *'''Living/Deceased Status''': Resolution (you must have documentation).
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| *'''Membership Issues''': Add/Delete BIC, Create/Correct Record for deceased individuals '''''ONLY.'''''
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| *'''Merging Issues''': Determine why 2 or more possible duplicates cannot be merged.
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| *'''Ordinance Dates''': Missing or Incorect
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| *'''Photos/Documents Posted Incorrectly'''
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| *'''"Read Only" Persons''': Determine why a record is Read Only.
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| *'''Reservation Issues/Stuck Ordinances'''
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| *'''Separating Records''': Report incorrectly combined records for future action.
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| *'''Policy Violation''': Reporting abuse
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| [[Category:Utah Family History Centers]] | | [[Category:Utah Family History Centers]] |