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| valign="middle" style="text-align: right; font-family: verdana; color: rgb(0,51,102); font-size: 170%" | ''''' | | valign="middle" style="text-align: right; font-family: verdana; color: rgb(0,51,102); font-size: 170%" | '''''Family History''''' | ||
:'''''Library ''''' | :'''''Library ''''' | ||
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=== Announcements === | === Announcements === | ||
'''Recent changes to staffing in the library''' --6 Sep 2013 | |||
Within the Family History Library, we have made some recent changes. In order to serve a growing worldwide community, the expertise of our research consultants is now being shared with teams focused on providing enhanced patron services to family history centers throughout North America, Latin America and Internationally. To meet these growing worldwide needs, resources have been reallocated. However, in order to continue providing patrons at the Family History Library with excellent service, research consultants who remain in the library have been relieved of other responsibilities so they can focus their full time and attention to our patrons. In considering this new patron service model, we reviewed peak times at the library and have staffed accordingly, offering expert research consultant counter help during peak hours. The staffing change only affects 14 hours of the 60 hours we are open each week. Also, during the 46 peak Library hours, more research consultant staff members are out helping patrons than ever before. We have moved our consultants out from behind staff doors to assist at research counters and out on the patron floors. | Within the Family History Library, we have made some recent changes. In order to serve a growing worldwide community, the expertise of our research consultants is now being shared with teams focused on providing enhanced patron services to family history centers throughout North America, Latin America and Internationally. To meet these growing worldwide needs, resources have been reallocated. However, in order to continue providing patrons at the Family History Library with excellent service, research consultants who remain in the library have been relieved of other responsibilities so they can focus their full time and attention to our patrons. In considering this new patron service model, we reviewed peak times at the library and have staffed accordingly, offering expert research consultant counter help during peak hours. The staffing change only affects 14 hours of the 60 hours we are open each week. Also, during the 46 peak Library hours, more research consultant staff members are out helping patrons than ever before. We have moved our consultants out from behind staff doors to assist at research counters and out on the patron floors. | ||