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Italy, Catania, Diocesi di Acireale, Catholic Church Records - FamilySearch Historical Records/Known Issues: Difference between revisions
Italy, Catania, Diocesi di Acireale, Catholic Church Records - FamilySearch Historical Records/Known Issues (view source)
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== <center>Known Issues</center> == | == <center>Known Issues</center> == | ||
'''Question #1''': I get a message “Image not Available” for some of the records even when I am signed in. Can I view these records? <br>'''Answer #1''': Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older. | '''Question #1''': I get a message “Image not Available” for some of the records even when I am signed in. Can I view these records? <br>'''Answer #1''': Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older. | ||
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| <center>'''IF YOU ARE LOOKING FOR…'''</center> | | <center>'''IF YOU ARE LOOKING FOR…'''</center> | ||
| <center>'''CLICK ON…'''</center> | | <center>'''CLICK ON…'''</center> | ||
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'''Question #3''': When searching the records for Catania I come across records for Santa Maria della Mercedes and Biagio, which do not seem to belong in this collection. Where should these records be?<br>'''Answer #3''': Records for Santa Maria della Mercedes and Biagio were mistakenly added to this collection instead of Italy, Catania, Archdiocesi di Catania, Catholic Church Records where they belong. | '''Question #3''': When searching the records for Catania I come across records for Santa Maria della Mercedes and Biagio, which do not seem to belong in this collection. Where should these records be?<br>'''Answer #3''': Records for Santa Maria della Mercedes and Biagio were mistakenly added to this collection instead of Italy, Catania, Archdiocesi di Catania, Catholic Church Records where they belong. | ||
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br> | If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br> | ||
*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. <br>For example: '''Italy, Catania, Diocesi di Acireale, Catholic Church Records, 1560-1941 > Mascali > San Leonardo Abate > Matrimoni 1908-1936 > Image 55 or 556.''' | *If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. <br>For example: '''Italy, Catania, Diocesi di Acireale, Catholic Church Records, 1560-1941 > Mascali > San Leonardo Abate > Matrimoni 1908-1936 > Image 55 or 556.''' | ||
*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer. | *If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer. | ||
Your assistance will help ensure that future revisions will be considered. | Your assistance will help ensure that future revisions will be considered. | ||
Return to the [[Italy, Catania, Diocesi di Acireale, Catholic Church Records (FamilySearch Historical Records)|Italy, Catania, Diocesi di Acireale, Catholic Church Records (FamilySearch Historical Records)]] Learn More page. | Return to the [[Italy, Catania, Diocesi di Acireale, Catholic Church Records (FamilySearch Historical Records)|Italy, Catania, Diocesi di Acireale, Catholic Church Records (FamilySearch Historical Records)]] Learn More page. | ||
Return to the [https://www.familysearch.org | Return to the [https://www.familysearch.org/search/collection/2016233 Italy, Catania, Diocesi di Acireale, Catholic Church Records, 1560-1941] collection at FamilySearch.org.<br> | ||