FamilySearch Wiki:Known Issues/Archive 3: Difference between revisions

 

 

 

== MediaWiki Internal Error When Trying to Sign in to FamilysSearch Wiki ==

 

{{Resolved}} When trying to sign in to the Wiki, a patron may receive an error stating, "MediaWiki internal error. Exception caught inside exception handler." This can happen if the patron is attempting to sign in with a user name that has an underscore (_) in it, as in this example: user_name. The patron should change his or her user name to remove the underscore. This should allow him or her to sign in to the Wiki with no problems. [[User:Averyld|averyld]] 16:09, 7 August 2012 (UTC)  

 

{{Resolved}} When the using Chrome and you adjust the zoom to be below 100% The Navbar that is on the right moves to the bottom of the webpage. 1461 [[User:JonesWD|Warren]] 15:05, 23 May 2012 (UTC)  

{{Resolved}}&nbsp;There is a bug with image captions on many images. It’s adding “RTENOTITLE” to some images in some situations. <br><br>[[User:JonesWD|Warren]] 16:32, 2 May 2012 (UTC) This issue was reported by the engineers as resolved as of 03/Apr/12  

{{Resolved}}The feedback on the bottom of pages is not working correctly. All pages have the same number of votes/rating. The page ratings widget is back! Unfortunately, the counts on all the articles have gone to 0. So everyone gets a clean slate. Go give kudos to your favorite articles...  

{{Unresolved|Workaround available}}  

 

;Problem  

:If you try to edit a page with an image map on it, it tells you "Error: image is invalid or non-existent."  

;Workaround  

:Set-up the imagemap as a [[Template]] adding the [[Magic word]] "noricheditor" in capital letters with two underscores before and after like <nowiki>__</nowiki>NORICHEDITOR<nowiki>__</nowiki> in between a set of noinclude tags. This will prevent the [[Rich Text Editor]] from opening when editing the template but will allow it's use on the page where the imagemap is included.<br>

[https://wiki.familysearch.org/en/User:StringhamDB StringhamDB] That is correct. The Research Wiki's timeout is set at 45 minutes but since the change to CIS authentication we are limited to 24 minutes. This issue needs to be set with a high priority on the Research Wiki backlog. <br><br> [[User:JonesWD|Warren]] 16:19, 2 May 2012 (UTC) I haven't received any reports of this issue but I would like to be able to document it if it is still happening. Please send an email to report any recent issues to support@familysearch.org with the subject "Getting timed out of the Wiki" And then in the body of the email include the details. Steps and timeframe so support can reproduce the issue.  

Right:  

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<br> This issue hasn't been talked about since 2008? In reading the comments it appears more to be a content issue rather than an issue for the engineers. There has not been a engineering ticket created and even if I imagine it is so old that it isn't even on engineering's radar. [[User:JonesWD|JonesWD]] 21:41, 1 May 2012 (UTC)  

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