Italy, Messina, Patti, Civil Registration (Tribunale) - FamilySearch Historical Records/Known Issues: Difference between revisions

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{{HR Known Issues-page}} <br>
{{HR Known Issues-page}}
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== Known Issues ==


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=== Question 1 ===
 
'''Question 1''': I get a message “Image not Available” for some of the records even when I am signed in. How can I view these records? <br>'''Answer 1''': Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older.  
== <center>Known Issues</center>  ==
 
'''Question #1''': I get a message “Image not Available” for some of the records even when I am signed in. How can I view these records? <br>'''Answer #1''': Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older.  


If any record on a digital folder contains birth records from the last 100 years, for example, the entire digital folder is restricted.  
If any record on a digital folder contains birth records from the last 100 years, for example, the entire digital folder is restricted.  
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The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.  
The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.  


'''Question #2''': When browsing for records in Messina &gt; Sant'Angelo di Brolo &gt; Nati 1872-1905, I cannot find records for the years 1882-1888. How can I find these records?<br>'''Answer #2''': Unfortunately these years are missing from the online collection and from the film.  
=== Question 2 ===
'''Question 2''': When browsing for records in Messina &gt; Sant'Angelo di Brolo &gt; Nati 1872-1905, I cannot find records for the years 1882-1888. How can I find these records?<br>'''Answer 2''': Unfortunately these years are missing from the online collection and from the film.  


'''Question #3''': When searching around image 1000 in this collection browse point; I have found marriage records in addition to birth records. How can we know from the browse point which records are marriage records?<br>'''Answer #3''': The engineers are aware of this error and will be working to correct the browse point information. Until then, you will need to browse through these records for the marriage images. <br>  
=== Question 3 ===
'''Question 3''': When searching around image 1000 in this collection waypoint; I have found marriage records in addition to birth records. How can we know from the waypoint which records are marriage records?<br>'''Answer 3''': The engineers are aware of this error and will be working to correct the waypoint information. Until then, you will need to browse through these records for the marriage images. <br>  


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*Go to the [[Italy, Messina, Patti, Civil Registration (Tribunale) - FamilySearch Historical Records]] article.  
If you encounter additional problems with this collection, feel free to report them to [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
*Go to the [https://www.familysearch.org/search/collection/1946858 Italy, Messina, Patti, Civil Registration (Tribunale), 1823-1941] collection at FamilySearch.org.
 
*When '''browsing''' this collection: please include full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;&nbsp;<br>For example:'''&nbsp;Italy, Messina, Patti, Civil Registration (Tribunale), 1865-1910 &gt; Brolo &gt; Nati 1866-1910 &gt; Image 20 of 1660.'''
*If you are '''reporting''' a technical issue: please include your operating system and browser, such as Windows 7 and Internet Explorer.
 
Your assistance will help ensure that future revisions will be considered.
 
Return to the [[Italy, Messina, Patti, Civil Registration, Tribunale (FamilySearch Historical Records)|Italy, Messina, Patti, Civil Registration, Tribunale (FamilySearch Historical Records]])&nbsp;Learn More page.  
 
Return to the [https://www.familysearch.org/search/collection/1946858 Italy, Messina, Patti, Civil Registration (Tribunale), 1823-1941] collection at FamilySearch.org.<br>
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