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| {{HR Known Issues-page}} <br> | | {{HR Known Issues-page}} |
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| | == Note == |
| | '''NOTE: '''FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. See [https://www.familysearch.org/centers/locations/ FamilySearch Center] to find a FamilySearch Center where you can view the digitized records online. <br> |
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| ---- | | == Known Issues == |
| | === Question 1 === |
| | '''Question 1''': When I try to search this collection and view the images I get a message that the images are not available. How may I view the images? <br>'''Answer 1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://www.familysearch.org/centers/locations/ FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [https://www.familysearch.org www.familysearch.org]. |
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| == <center>Known Issues</center> ==
| | If you have a church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue. |
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| '''NOTE: '''Most missing records are available on microfilm. These films can be viewed at the Family History Library or some [https://familysearch.org/locations FamilySearch Centers.] Call ahead to check if the film is available at your local center.<br> | | === Question 2 === |
| | '''Question 2''': When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?<br>'''Answer 2''': There is a no-print/no-save restriction with these collections at the request of the record custodians. |
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| '''Question #1''': When I try to search this collection and view the images I get a message that the images are not available. How may I view the images? <br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org]. | | === Question 3 === |
| | '''Question 3: ''' There are no records for the year 1844 at the waypoint Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845 > Сквира > Малые Лисовцы, Николаевская церковь. How can I see these records.<br>'''Answer 3: '''Currently, these records are not online. The records you are looking for could possibly be found on films 2289622 and 2289623. (See Note above) |
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| If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.
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| '''Question #2''': When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?<br>'''Answer #2''': There is a no-print/no-save restriction with these collections at the request of the record custodians.
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| '''Question #3: ''' There are no records for the year 1844 at the browse point Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845 > Сквира > Малые Лисовцы, Николаевская церковь. How can I see these records.<br>'''Answer #3: '''Currently, these records are not online. The records you are looking for could possibly be found on films 2289622 and 2289623. (See Note above)<br>
| | Return to the [[Ukraine, Kyiv Orthodox Consistory Church Book Duplicates - FamilySearch Historical Records|Ukraine, Kyiv Orthodox Consistory Church Book Duplicates - FamilySearch Historical Records]] article. |
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| | Return to the [https://www.familysearch.org/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection at FamilySearch.org. |
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| If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>
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| *If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. <br>For example: '''Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845> ВасильковАнтоновка > Крестовоздвиженская церковь > 1840 vol 1957a Births, marriages, deaths (Рождения, бракосочетания, смерти) > Image 12 of 35'''.
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| *If you are r'''eporting''' a technical issue: please include your operating system and browser version, such as Windows 7 and Internet Explorer.
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| Your assistance will help ensure that future revisions will be considered.
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| Return to the [[Ukraine, Kyiv Orthodox Consistory Church Book Duplicates - FamilySearch Historical Records|Ukraine, Kyiv Orthodox Consistory Church Book Duplicates (FamilySearch Historical Records)]] Learn More page.
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| Return to the [https://www.familysearch.org/search/collection/1503045 Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845] collection at FamilySearch.org. | |
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