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| {{HR Known Issues-page}} | | {{HR Known Issues-page}} |
| | == Known Issues == |
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| | === Question 1 === |
| | | '''Question 1''': When I try to search this collection and view the images I get a message that the images are not available. How may I view the images? <br>'''Answer 1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the Ukraine, Western Ukraine Catholic Church Book Duplicates, 1600-1937 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://www.familysearch.org/centers/locations/ FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [https://www.familysearch.org www.familysearch.org]. |
| == <center>Known Issues</center> == | |
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| '''Question #1''': When I try to search this collection and view the images I get a message that the images are not available. How may I view the images? <br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the Ukraine, Western Ukraine Catholic Church Book Duplicates, 1600-1937 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org].
| | If you have a church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue |
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| If you have a church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue
| | === Question 2 === |
| | '''Question 2''': When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?<br>'''Answer 2''': There is a no-print/no-save restriction with these collections at the request of the record custodians. |
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| '''Question #2''': When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?<br>'''Answer #2''': There is a no-print/no-save restriction with these collections at the request of the record custodians. | | === Question 3 === |
| | '''Question 3''': There are Roman Catholic records mixed within the Religion browse path labeled Greek Catholic. What is the correct denomination?<br>'''Answer 3''': Although the only Religion browse path is for Greek Catholic (the largest Eastern Catholic Church), this collection also includes some Roman Catholic and Armenian Catholic Church records mixed within.<br> |
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| '''Question #3''': There are Roman Catholic records mixed within the Religion browse path labeled Greek Catholic. What is the correct denomination?<br>'''Answer #3''': Although the only Religion browse path is for Greek Catholic (the largest Eastern Catholic Church), this collection also includes some Roman Catholic and Armenian Catholic Church records mixed within.<br> | | === Question 4 === |
| | '''Question 4''': There are two waypoints at Greek Catholic > Sielec Bieńków (Kamionka Strumiłowa) > Births, marriages, deaths... 1835-1849 for the same year span. One is v. 201-4A/5082 and the other is v. 201-4A/5083. Are they both from Sielec Bieńków (Kamionka Strumiłowa)?<br>'''Answer 4''': The Greek Catholic > Sielec Bieńków (Kamionka Strumiłowa) > Births, marriages, deaths... 1835-1849 v. 201-4A/5082 are from Sielec (Sokal).<br> |
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| '''Question #4''': There are two browse points at Greek Catholic > Sielec Bieńków (Kamionka Strumiłowa) > Births, marriages, deaths... 1835-1849 for the same year span. One is v. 201-4A/5082 and the other is v. 201-4A/5083. Are they both from Sielec Bieńków (Kamionka Strumiłowa)?<br>'''Answer #4''': The Greek Catholic > Sielec Bieńków (Kamionka Strumiłowa) > Births, marriages, deaths... 1835-1849 v. 201-4A/5082 are from Sielec (Sokal).<br> | | === Question 5 === |
| | '''Question 5''': The Event Type, birth, in the Greek Catholic > Biały Kamień (Złoczów) > Births (народження) 1784-1824 v. 201-4A/269 waypoint is incorrect. What is the correct event type?<br>'''Answer 5''': The correct event labeling is Deaths (смерті). |
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| '''Question #5''': The Event Type, birth, in the Greek Catholic > Biały Kamień (Złoczów) > Births (народження) 1784-1824 v. 201-4A/269 browse point is incorrect. What is the correct event type?<br>'''Answer #5''': The correct event labeling is Deaths (смерті).
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| | | *Go to the [[Ukraine, Western Ukraine Catholic Church Book Duplicates - FamilySearch Historical Records]] Research Wiki article |
| If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
| | *Go to the {{RecordSearch|1910265|Ukraine, Western Ukraine Catholic Church Book Duplicates, 1600-1937}} collection at FamilySearch.org |
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| *If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. <br>For example: '''Ukraine, Western Ukraine Catholic Church Book Duplicates, 1600-1937 > Greek Catholic > Alfredówka (Gliniany) > Births (народження) 1818-1881 v. 201-4A/6714 > Image 21 of 60'''
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| *If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows 7 and Internet Explorer. | |
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| Your assistance will help ensure that future revisions will be considered.
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| Return to the [[Ukraine, Western Ukraine Catholic Church Book Duplicates - FamilySearch Historical Records|Ukraine, Western Ukraine Catholic Church Book Duplicates - FamilySearch Historical Records]] Learn More page.
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| Return to the {{RecordSearch|1910265|Ukraine, Western Ukraine Catholic Church Book Duplicates, 1600-1937}} collection at FamilySearch.org.- [[Ukraine, Western Ukraine Catholic Church Book Duplicates - FamilySearch Historical Records|How to Use this Collection]]<br>
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